Fabrizio and Tapping bring the concepts of Hiroyuki Hirano's 5S System into the office. The activities at the heart of this process include organizing, ordering, cleaning, standardizing, and their sustainment. This critically acclaimed work elaborates a total facility-wide process for implementing and sustaining improvements, while also demonstrating the importance of senior management's participation. The accompanying CD contains computer-usable blank versions of forms and worksheets that appear in the book.