While savvy executives now know, you can't understand, manage, or improve what you don't measure, it was Jerry Harbour who turned that adage into the science of performance measurement. Harbour provides a six-step method for developing a performance measurement system. He shows how to design performance measurement families and build hierarchies tailored to different levels. He also covers collection and distribution, as well as performance measure displays. When you finish, you will be able to undertake measurement with new confidence and know how to convince stakeholders of the importance and accuracy of your results.