Bestseller!
Beyond the Balanced Scorecard
Improving Business Intelligence with Analytics
Mark Graham Brown
Manhattan Beach, California, USA
ISBN: 978-1-56327-346-9, January 2007, 240 pp.
"The Navy's carrier maintenance community continually improves their execution
of highly complex aircraft carrier overhauls using Mr. Brown's metrics concepts to
measure long-standing improvement efforts with 'cold, hard facts.' We rely on Mr.
Brown's analytics as an integral part of our efforts."
-Dr. Jerry Blanton, AMSEC, Co-Founder, Carrier Team One
This volume details the right metrics for evaluating those aspects of performance
not accurately tracked by most companies and government organizations. Through the text, mangers and
quality control leaders will learn how to objectively measure customer relationships, employee satisfaction,
external business environments, supplier performance, strategy, and financials.
