Bestseller!
The Complete Lean Enterprise
Value Stream Mapping for Administrative and Office Processes
Beau Keyte and Drew Locher
ISBN: 978-1-56327-301-8, July 2004, 160 pp., Soft Cover
"Keyte and Locher have provided a valuable contribution for identifying strategic
operational value streams for administrative and office processes. They demonstrate
that the next generation of waste identification and elimination is in the
business support functions."
-Dr. Ross E. Robson, Executive Director, Shingo Prize, Utah State University
This winner of the 2005 Shingo Prize for Excellence in Manufacturing Research, offers
a step-by-step approach to applying Lean initiatives to the administrative and office
environment. Written for leaders looking to improve production support activities within their order-to-cash
value stream, this volume provides a valuable tool for applying value stream mapping (VSM) to non-production
areas.
