All businesses are dependent on cost-incurring office and administrative processes. In Creating the Ultimate Lean Office, Raymond Louis takes the definition of waste a step further than Lean manufacturing does. Louis defines any office activity, even if it adds value, as wasteful if it is manually performed when it can be costeffectively automated. He calls the technique to eliminate manually performed activities administration automation. It encourages the design of automated processes to meet the needs of their environments. This book, in the hands of an improvement team applying due diligence, will create a Lean office that can compete with the best organizations in the world.