Dynamic Capacity Management for Healthcare
Advanced Methods and Tools for Optimization
Pierce Story, MPHM, DSHS
Senior Consulting Manager, GE Healthcare, Wells, Maine, USA
ISBN: 978-1-4398-1975-3, December 2010, 226 pp.
"Pierce Story has added an important chapter to the growing body of literature
on healthcare performance improvement. His theme of managing effectively to
actual demand is compelling, and the contention that healthcare leaders should
not be dogmatic about the methods or tools of continuous improvement is right
on target."
-Pat Hagan, President and COO, Seattle Children's Hospital
This book facilitates the effective management of the complexities and dynamism
unique to health care operations. It introduces powerful concepts designed to
improve both process- and dynamic systems-focused performance. Employing Lean, Sigma Six, and CQI, the
Dynamic Capacity Management approach addresses the analysis and improvement of hospital- and department-
wide capacity, patient flow, resource allocation, and performance optimization.
