Healthcare Kaizen
Engaging Front-Line Staff in Sustainable
Improvements
Mark Graban and Joseph Swartz
ISBN: 978-1-4398-7296-3, March 2012, c. 225 pp., Soft Cover
Kaizen can be found in a weeklong event, but many fail to note that the true kaizen
is found in the daily practice of continuous improvement. Many hospitals have initial
success, but fail to move productively from platitude to practical action. This
guidebook illustrates the need to balance kaizen events with daily kaizen and to
move from project to sustainable culture. Using a combination of theory, graphic
elements, and case studies, the authors discuss the role of senior leaders in the journey
to achieve the true kaizen of continual improvement.