This book details a case study that follows the implementation of a Lean Six Sigma improvement project across a supply chain. This in-depth case presents the data, and explains in detail how the team drew its conclusions. In addition, the authors provide a comprehensive glossary of Lean and Six Sigma terminology. The book covers use of value stream maps, focus groups, dashboards and scorecards, as well as other methods to identify stakeholder needs, the Voice of the Customer, and areas of waste. Each chapter concludes with exercises. The accompanying CD contains all data used throughout the study, so that readers can duplicate the analyses.