A valuable reference for those involved in the field of ambulatory patient care, this book explains how to create a world-class outpatient program. It provides a highlevel overview of current opportunities, national quality programs, and challenges. The text details the governance, medical staff, and quality structures required to create, implement, and maintain a safe and efficient outpatient program. Introducing powerful techniques for infection control, medication management, risk prevention, and the elimination of medication errors, it outlines the courseware required by OSHA and other licensing and regulatory agencies.