Contact Us By Telephone
If you need assistance during our business hours (Monday through Friday 8:00 am - 5:00 pm EST), please give us a call toll-free at 1-866-284-1541. We are happy to answer questions and give quotes.
Toll-Free: 1-866-284-1541
Local Phone: 919-569-6765
Fax: 919-569-6764
Store Policies
Pricing Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Stop-Painting.Com
reserves the right to accept or decline your order for any reason at any time.
All orders placed (in U.S. denomination) must obtain verification pre-approval with an acceptable method of payment. We may require additional verifications or information before accepting any
order. If additional information is necessary, we will contact you via email at the email address provided on your order. Shipping and delivery time frames quoted on the site will not begin until
appropriate approval and verification of your order has been obtained.
Total Cost includes estimated Tax and freight amounts, if applicable. Your invoice will reflect final tax and freight charges on the items shipped.
Availability Policy
On occasion, your order may be out of stock. In this event, Stop-Painting.Com will notify you via email with the status of your order. If the expected delivery date of the item is within 30 days,
Stop-Painting.Com will place your order on back order and notify you when it ships. If you wish to cancel your order while on back order status, please see our Cancellation Policy. If the
expected delivery date of the item is greater than 30 days, Stop-Painting.Com will notify you that the order has been canceled due to an out of stock status. All notifications will take place via
email.
Return Policy
You may return most items sold by Stop-Painting.com
within 30 days of delivery. If returning an item you must:
1) Email or call customer service at 919-569-6765
for a return authorization number.
2) Include your return authorization number
on your label.
3) Agree to an 18% restocking fee.
4) Send the product(s) freight prepaid.
We cannot accept returns that:
1) Are not in the original condition, are
damaged or are missing parts
2) Are returned more than 30 days after
delivery
3) Are sent freight collect
4) Are custom-made to specific specifications/drawings
Frequently Asked Questions (FAQ) About Ordering From Stop-painting.com
Q: Why is shipping so high? Do you have handling fees?
A: On orders less than $100, we have a $15.00 handling fee. Our shipping calculator calculates the actual cost of shipping the item to your location (based on the ship-to zip code that you enter), and if the total of your items in your shopping cart is less than $100, there will be a $15.00 handling fee included in the shipping charge. For orders over $100, the shipping calculator shows the actual cost of shipping with no additional fees added. Often orders over $100 will ship free, but there are items that are exceptions to that rule.
What is your turnaround time?
A: Our turnaround time can vary widely depending on the items ordered. While we strive to get orders shipped as quickly as possible, occasionally your item may be out of stock. Please call if you have a required arrival time and we will try our best to accommodate your needs.
Q: Can I get my order the next day?
A: We do not have Same Day Shipping available. While our shipping calculator in the checkout will quote the cost of “Next Day Air (Ships Out Next Business Day)” shipping when it is available, there may still be a lead time depending on a number of factors. For this reason we recommend to call during our business hours to confirm a realistic time frame expectation.
