Written specifically to address the application of Lean practices in government and the public sector, this highly original reference covers the basic philosophy of Lean before detailing specific methods to improve processes in the public sector. It addresses concerns unique to the public sector environment and considers the role of the citizen, not only as customer, but as a voter, taxpayer, and community participant. The approach provides a more reality-based view of value-added services and waste in the public sector. The text also includes many explanations of Lean principles and methods, examples, and international case studies for better comprehension.