Optimizing Emergency Department Throughput
Operations Management Solutions for Health Care Decision
Makers
John M. Shiver, MHA, LFACHE, FAAMA & David Eitel, MD, MBA
ISBN: 978-1-4200-8377-4, December 2009, 260 pp., Soft Cover
"... gives the healthcare manager the tools needed to enhance the function of the
Emergency Department ... clear, concise and understandable to those lacking a
technical background but who still want to apply fairly sophisticated techniques
to improving the patient experience and the productivity of ED staff."
- J. Knox Singleton, President & CEO, Inova Health System
This landmark book provides senior-level emergency department (ED) managers
and administrators with essential tools to make their job easier in the wake of a
national crisis in ED capacity. It illustrates how information technology can play an
important role in improving the performance of the ED. It also demonstrates how to improve financial performance,
specialty services, and billing and collections functions.
