This book explains what a performance hub is and provides the clarity needed for full organizational deployment. It describes the key headings under which a performance hub is configured, including organization, situation, complication, and resolution. The author demonstrates how to cascade the right metrics throughout all levels of the business and how to drive the appropriate corrective action at the right level of the organization. The structure of the book follows the natural implementation path and sequence of events for the practical deployment of Performance Hubs. Complete with a CD-ROM, the text explains how to link continuous improvement activities to address the key issues affecting performance.