Physicians and hospitals are receiving incentives to use electronic health records (ERRs), but there is little emphasis on workflow and process improvement by providers or vendors. As a result, many healthcare organizations end up with incomplete product specifications and poor adoption rates. This book introduces workflow and process mapping for healthcare improvement, especially when adopting health information technology (HIT). The text addresses the need for workflow and process mapping in order to understand the unique requirements of HIT and EHR acquisition. It presents simple tools in a step-by-step process and provides specific examples of workflow and process improvement for HIT and EHR.