Theory and Application
Peter D. Mauch
ISBN: 978-1-4398-1380-5, December 2009, 171 pp.
Quality is not an engineering discipline, but a business practice. Peter Mauch offers
his expertise in this groundbreaking book, demonstrating the necessity of considering
quality as a sustained management activity. Divided into five sections, the
book covers staffing, motivation, control, planning, and organization. It offers quality
management practices and discusses the impact of managing for quality
throughout an organization. The book addresses the alignment of individual
departments to maximize quality, business planning and success metrics, record
keeping, and department level quality control implementation.
Please note that orders under $100 will have a $15 handling fee added to shipping costs at checkout.