Charles Kenney
Virginia Mason Medical Center, Seattle Washington, USA

ISBN: 978-1-56327-375-9, November 2010, 248 pp.

A chronicle of one of the most unique and impressive events in United States healthcare, this book tells the story of a group of clinicians, administrators, frontline workers, trustees, and leaders, who blessed with vision, courage, and a relentless determination to improve, worked together to make their medical center into an example of efficiency and quality. Ultimately, it provides a new and possibly better way to approach the healthcare delivery challenge, as it demonstrates that we don't have to compromise on quality of care to achieve cost control.