Bestseller!
Value Stream Management for the
Lean Office
Eight Steps to Planning, Mapping, & Sustaining Lean
Improvements in Administrative Areas
Don Tapping and Tom Shuker
ISBN: 978-1-56327-246-2, February 2003, 176 pp., Soft Cover
"We purchased the Value Stream Management for the Lean Office workbook for
all 900+ leaders. ... These workbooks were an outstanding hit and I re-ordered
several times to make sure everyone who needed one, received one!"
-David Speer, Corporate Director, LeanSigma, Maytag Corporation
Extending their eight-step process to the realization of a Lean office, Tapping and
Shuker use a customer service case study to illustrate the effectiveness of the value stream storyboard.
Accompanying the book is a CD containing a Lean assessment tool, a storyboard template, charts, a team
charter, and worksheets.
