New Edition of a Shingo Prize Winner!
Lean Hospitals
Improving Quality, Patient Safety, and Employee Engagement.
Second Edition
Mark Graban
Dallas, Texas, USA
ISBN: 978-1-4398-7043-3, November 2011, c. 272 pp., Soft Cover
The new edition of this Shingo Prize-winning international bestseller lays out a
framework for defining and understanding Lean hospitals. It starts off by examining
the challenges faced by hospitals, including rising costs, falling reimbursement
rates, employee retention, and patient safety and satisfaction. Full of examples and
case studies, the second edition has been updated to reflect current pressures on
hospitals, including the Affordable Care Act, and includes new and updated case
studies. New material includes discussions on process audits, performance measures, and suggestion management,
as well as a new chapter on strategy deployment.
The Lean Certification and Oversight Appeals committee has added Lean Hospitals to their recommended reading
list for their Lean Bronze Certification program.
