The Shipping and Processing charge is designed to cover costs incurred by Stop-Painting.com for the services we provide that allow our customers the convenience of ordering from our catalog and website and receiving them at the shipping address indicated on the order. These costs include expenses incurred in connection with: processing your order in our Customer Service Department, packaging, shipping and processing the products you order in our Distribution department, receiving and processing orders occasionally returned to us and performing other support functions associated with these services.
As you shop our site or talk with one of our consultants on the phone, we give you an estimate of the shipping and processing charges for your order. We calculate this estimate based on shipment to addresses and the vendor we will use to transport the package to you. At checkout, we calculate the final shipping and processing charges for your order based on the value of your order and how you tell us you want us to ship your order.
Frequently Asked Questions (FAQ) About Ordering From Stop-painting.com
Q: What is your turnaround time?
A: Our turnaround time can vary widely depending on the items ordered. While we strive to get orders shipped as quickly as possible, occasionally your item may be out of stock. Please call if you have a required arrival time and we will try our best to accommodate your needs.
Q: Can I get my order the next day?
A: Yes. If this is a priority for you, we will try to accommodate your needs. Customers must contact our office by phone by 11 a.m. (EST) the day prior to delivery day, to confirm the availability of this service.
Please note that our website is not set up to accurately calculate the freight cost for oversized or overweight items. If you place an order and the freight charges exceed the amount given at checkout, we will contact you to approve the cost before processing your order. We are happy to provide a freight quote in advance.
Contact Us By Telephone
If you need assistance during our business hours (Monday through Friday 8:00 am - 5:00 pm EST), please give us a call toll-free at 1-866-284-1541. We are happy to answer questions and give quotes.